COVID-19 Policy

Welcome to our up to date website following the openings and closings of traveling within the UK. We have now been open since the 12th April. This up to date link to the Government website sets out what you can and cannot do. If you have any questions, do call our office.
https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do

PLEASE READ AND UNDERSTAND OUR TERMS & CONDITIONS WHICH ARE AGREED TO ON BOOKING YOUR HOLIDAY WITH US. https://www.bookingvillaholidays.com/terms-and-conditions/

During these unprecedented times, if we should go back in to lockdown making it illegal for you to travel or for BOOKING VILLA HOLIDAYS to accept you we will either work with you to move your booking at no cost, or issue a full refund. Our current T&C’s will prevail for cancellations due to illness or self isolating and for this reason we urge all our guests to take out holiday insurance to cover. If the number of households or guests allowed to holiday together is specified in law – the house is available and it is up to the guest to arrange their holiday accordingly. No refund will be offered or issued. We expect the guest to ensure they comply with national and local laws when visiting, thank you.

VISITORS TO THE ISLE OF WIGHT : MESSAGE FROM VISIT WIGHT
https://keeptheislandsafe.org/covid-advice-for-visitors/?mc_cid=3fb9cf3f95&mc_eid=267fc39eda

WHAT WE DO FOR YOUR SAFE ARRIVAL
Our team has done additional training and completed the course by schulke for Environmental cleaning during the COVID-19 outbreak and will keep up the high level of cleaning expected.

Achieved Covid-19 Industry Standard In Partnership recognising that our business has confirmed that they have followed the government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

Our cleaners work in bubbles, cleaning the same houses each week

Our linen is picked up in zipped bags after being cleaned at high temperatures and delivered to your clean house and put on your beds by our cleaning team

If, however, you feel you need the house ‘fogged’ please get in touch and we will provide you with a quote for this.

COVID 19 BOOKING EXPECTATIONS In order for us to open our doors we have implemented a number of measures to keep you safe during the Covid-19 pandemic. We ask that you follow the expectations set out below to help us achieve this: Day of departure to the Island and Arrival if you have had any symptoms, are waiting for a test result, or have Covid-19 please do not travel. Even if you are isolating for 14 days but have no symptoms you must stay home.

DURING YOUR STAY we hope you have a wonderful time with us but if you do experience symptoms of Covid-19 you need to act quickly – please follow the guidance provided on the website or in your house, and book a test, contact us immediately, and understand that you may need to go home

If anyone is tested positive for Covid-19 you will need to make arrangements to go home, we will of course help you to do this.

If you are staying for 2 weeks you are still able to have a linen change however you will need to do that yourselves. A bag for dirty linen will be provided and taken away, and fresh linen will be provided in a zipped bag. We are not able to have the cleaning team come into the property, but we do appreciate that fresh linen is a lovely thing! We hope you don’t mind this inconvenience.

Please observe local and national guidelines and laws.

DEPARTURE

before you leave please take off your linen and place it in the zip bag provided – this is to minimise handling of dirty linen and protect our cleaning staff
please take any food away with you
please place any used cutlery and crockery into the dishwasher before you leave – we will empty this later.
If there is anything else you think we could do to protect your stay please let us know. We are regularly reviewing the risks to customers and staff during this time.